RoyalVegas Privacy Policy

At RoyalVegas Casino, we are committed to protecting the privacy and personal data of every player who visits royalvegas.ca. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register, deposit, play, or withdraw at our Ontario-licensed platform. By using our services, you agree to the practices described in this policy.

Information We Collect

When you create an account or use our services, we collect several categories of personal information to verify your identity, process transactions, and comply with our regulatory obligations under the Ontario Gaming Commission (AGCO) and iGaming Ontario.

• We collect your full name, date of birth, address, email, and phone number during registration
• We gather identification documents and proof of address as part of our KYC (Know Your Customer) verification process
• We record payment details, including Visa, Mastercard, Interac, American Express, and bank transfer information tied to the named account holder
• We track your gaming activity, deposit and withdrawal history, and bonus participation to improve our services
• We log technical data such as IP address, device type, browser, and session information
• We may collect communications you send to our customer support team

How We Use Your Data

Our RoyalVegas platform uses your personal data for legitimate business and legal purposes. We process your information to deliver a secure and personalized experience at Royal Vegas Casino, including account management, fraud prevention, and responsible gaming monitoring.

• We use your data to verify your age (19+) and confirm your location within Ontario
• We process deposits and withdrawals through Visa, Mastercard, Interac, Amex, and eCheck securely
• We analyze your gameplay to tailor daily match offers and loyalty rewards
• We use your contact details to send important account notifications and promotional communications, where permitted
• We retain records as required by AGCO, iGaming Ontario, and anti-money laundering regulations

Data Security at Royal Vegas

We at RoyalVegas take data protection seriously. Our systems rely on SSL encryption and the Apricot platform infrastructure to safeguard your personal and financial information. Here at Royal Vegas Casino, we implement industry-standard security measures to prevent unauthorized access, alteration, or disclosure of your data.

• We use encrypted connections for all data transmissions
• We restrict internal access to personal data on a need-to-know basis
• We conduct regular audits in cooperation with AGCO and iGaming Ontario to maintain compliance
• We store your KYC documents securely and only as long as legally required

Sharing Your Information

Our Royal Vegas Casino does not sell your personal data to third parties. However, we may share your information in specific circumstances necessary for operating our business and complying with the law.

• We share data with payment processors to complete deposits and withdrawals
• We disclose information to regulatory bodies, including AGCO, iGaming Ontario, and ConnexOntario, when required
• We may share data with BetGuard for self-exclusion program enforcement
• We work with our group companies, including entities within the Cityviews Group, for operational support where applicable
• We may disclose information if required by law enforcement or legal proceedings

Cookies and Tracking Technologies

At RoyalVegas Casino, we use cookies and similar technologies to enhance your browsing experience on royalvegas.ca. Our cookies help us remember your preferences, maintain your session, and understand how players interact with our site. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Your Rights as a Player

We respect your rights regarding the personal data we hold about you. If you are a RoyalVegas player, you have several rights you can exercise at any time by contacting our support team.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to certain uses of your data, including marketing communications
• You can withdraw consent for optional data processing at any time

Responsible Gaming and Self-Exclusion

Our Royal Vegas platform participates in Ontario's self-exclusion program through BetGuard and works closely with ConnexOntario to support responsible gambling. We process data related to self-exclusion requests and responsible gaming tools to help protect vulnerable players.

Data Retention

We at Royal Vegas Casino retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including compliance with AGCO and iGaming Ontario regulations, dispute resolution, and fraud prevention. Once data is no longer required, we securely delete or anonymize it.

International Data Transfers

As royalvegas.ca operates under CADTREE LIMITED in Ontario, your data may be processed within Canada or transferred to affiliated entities within our broader corporate group, including those operating under the Cityviews Group structure. We ensure appropriate safeguards are in place for any such transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our RoyalVegas services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise your privacy rights, please reach out to our customer support team via live chat or email. For formal complaints, you may contact our group complaints department at [email protected]. Our multilingual support team is available in English and French to assist you.