RoyalVegas Terms and Conditions

Welcome to Royal Vegas Casino. These terms and conditions govern your use of our website, royalvegas.ca, and all services we provide to players in Ontario, Canada. By creating an account, depositing funds, or playing any game, you agree to be bound by the terms set out below. At RoyalVegas, we ask that you read this document carefully before using our services, as it outlines your rights and obligations as a player, as well as our responsibilities as your gaming operator.

Who We Are

Our Ontario-facing platform, royalvegas.ca, is operated by CADTREE LIMITED, registered in Alderney, Channel Islands. We hold Ontario Gaming Commission (AGCO) licence OPIG1237900, issued 23 June 2022, and we operate in conjunction with iGaming Ontario. Our global brand, RoyalVegas Casino.com, forms part of the Cityviews Group alongside Baytree Interactive Ltd under the Super Group umbrella, and operates separately under a Kahnawake-based licensing structure. Here at Royal Vegas, we have offered online casino entertainment since the year 2000, making us one of the longest-standing names in the industry.

Eligibility to Play

You must be at least 19 years of age and physically located within the province of Ontario to register an account with us. We reserve the right to request identification and proof of address as part of our Know Your Customer (KYC) obligations before processing any withdrawal. Our RoyalVegas platform is not available to residents outside Ontario when accessed through royalvegas.ca, and we actively verify player location and identity to maintain compliance with Ontario regulations.

• You confirm you are 19 years of age or older
• You confirm you are a resident of Ontario, Canada
• You agree to provide accurate registration information
• You agree to complete our identity verification process when requested

Account Registration and Security

When you register an account at Royal Vegas Casino, we require that all information you provide be accurate, current, and complete. We allow only one account per player, household, and IP address. You are responsible for maintaining the confidentiality of your login credentials, and we are not liable for losses resulting from unauthorized access caused by your failure to protect your password. Our RoyalVegas security systems are designed to detect unusual account activity, and we may suspend or close accounts suspected of fraud or misuse.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Interac (Interac Online), American Express, Apple Pay, eCheck, prepaid vouchers, web wallets, and direct bank transfers, all of which must be made under your own name. Our minimum deposit is $10, and deposits of $10 or more are reflected instantly in your account. At RoyalVegas, we also maintain a minimum withdrawal of $10, though this may vary depending on your region or chosen payment method. Withdrawals are processed using the same methods used for deposits wherever possible, and we require named-account-holder verification before releasing any funds.

Processing times for cashouts range from 24 hours to 7 business days, depending on the method selected and whether this is your first withdrawal request. We may extend processing time where additional verification is required under our KYC procedures. Winnings generated from our welcome bonus are capped at 6x your first deposit amount, and our global group may apply additional review procedures for larger wins.

Bonuses and Promotions

Our welcome offer provides new players with up to $1,200 in matched funds across four deposits (4 x 100% up to $300 each), with a minimum deposit of $10 per transaction, valid for 7 days from registration. We also provide daily free spins with prize potential up to $1,000,000. All bonus funds carry a 35x wagering requirement, and a maximum bet limit of €8 per round or €0.50 per line applies while wagering bonus funds. Welcome bonus winnings are subject to the 6x first deposit cap described above. Royal Vegas Casino reserves the right to amend, withdraw, or cancel any promotion at our discretion, and we may refuse or revoke bonus eligibility where we detect abuse of our promotional terms.

In addition to our welcome package, we offer daily match bonuses refreshed every 24 hours and tailored to your play history, along with our Bonus Wheel feature available at selected times. We encourage every player exploring royal vegas bonus offers to read the specific terms attached to each promotion, as wagering requirements and game contributions may differ.

Loyalty Program

We operate a six-tier loyalty structure at RoyalVegas: Bronze, Silver, Gold, Platinum, Diamond, and our invite-only Privé level. As you wager real money across our games, you earn Loyalty Points that can be redeemed for Bonus Credits, and your accumulated points drive your progression through our tiers. New players receive a 2,500 Loyalty Point boost upon their first deposit. We may adjust the structure, redemption rates, or qualifying criteria of our loyalty program at any time, with notice provided through your account or our website.

Game Rules and Fair Play

Our library includes more than 400 casino games from providers including Pragmatic Play and Apricot (Microgaming/Games Global), featuring titles such as Amazing Link Zeus, 9 Masks of Fire, and Gold Factory Jackpots Maple Moolah. We offer slots, blackjack, roulette, baccarat, video poker, scratch cards, and live dealer games powered by Evolution. All outcomes are determined by certified random number generators, and we do not guarantee any particular result. Progressive jackpot games, including our Maple Moolah title, pay out according to the rules displayed within each game, and jackpot values displayed are updated in real time.

Responsible Gambling

We are committed to promoting responsible play across our platform. We provide access to BetGuard, iGaming Ontario's self-exclusion tool, and we work with ConnexOntario (1-866-531-2600) to support players who may need assistance. You may request deposit limits, time-outs, or self-exclusion at any time by contacting our support team, and we will act on these requests promptly.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We are not liable for losses arising from technical failures, third-party payment issues, or circumstances beyond our reasonable control. Our liability, where it arises, is limited to the amount held in your account at the time of the relevant dispute.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory requirements or changes to our services. We will post the revised terms on royalvegas.ca, and continued use of your account constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed of your rights and obligations.

Contact Us

If you have questions about these terms, our support team is available via live chat and email, offering assistance in both English and French. For formal complaints, our group contact is [email protected]. We aim to resolve every inquiry fairly and promptly, as we value transparency with every player at Royal Vegas Casino.